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Healthcare Consultation Disrupted: The Impact of Patient Behaviour Post COVID-19

The COVID-19 pandemic has affected patient behaviour, in particular, how they seek medical consultation. This change in behaviour in turn will have an impact on doctor-patient interactions and healthcare in general. Our report explores patient behaviour before and after COVID-19 and posits the influence of these changes on future healthcare.
This report, titled “Healthcare Consultation Disrupted: The Impact of Patient Behaviour Post COVID-19”, was compiled using insights gathered from 2906 patients across 10 markets. The report explores changes in sentiments and behaviour of patients and families related to healthcare in various scenarios and also highlights new methods of consultation that are gaining traction.

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